WebHostingNow („xCloudGroup Ltd.“) offer 99.9% guaranteed uptime. This means that your game server will run 99.9% of the time in each calendar month. WebHostingNow („xCloudGroup Ltd.“) guarantee 99.9% uptime of the service, allowing 60 minutes of unscheduled interruptions for service per month, as defined here. For each additional 60 minute stay you will receive a 10% credit or refund. Regardless of the number of interruptions, all refunds are limited to one-month hosting fees and do not include add-on fees or other non-standard recurring fees. The amount of credits is determined by the following table based on the amount of server duration for the month in which credits are requested.

99.5 - 100% > 0% credit
98.8 - 99.4% > 10% credit = 3 days
98.5 - 98.7% > 25% credit = 8 days
98.3 - 98.4% > 50% credit = 15 days
98.0 - 98.2% > 75% credit = 23 days
97.9% and lower > 100% credit = 1 month

WebHostingNow („xCloudGroup Ltd.“) will not be liable for service interruptions resulting from non-hosting managed equipment, including but not limited to Internet NAP errors, network interruptions, upstream or congestion and damage on the tracks. In addition, WebHostingNow („xCloudGroup Ltd.“) will not be liable for delays in registration or transfer of domain due to problems with InterNIC, unplanned interruptions, specific insults and server interruptions due to improper client functions scripts or applications that are installed by the client, unusual traffic spikes or (distributed) denial of service attacks.

Hybrid services, collocation services or other services, such as dedicated servers and virtual servers, do not qualify for credit under this uptime guarantee.

The refund will be made at the request of the customer and when it is established that the service has been interrupted, as defined in this warranty. To be eligible for a refund, a refund request must be made to the sales department at the end of the month for the current month (last day of the current month) or within the first week of the month for the previous month.

Last change: 13/03/2022